Case study · Sthenos Technologies
“Calls, emails and follow-ups finally live together, so nothing slips.”
Saliha Ghaffar
Founder & CEO, Sthenos Technologies
Disclosure: SAGARIS’s founder is an advisor to Sthenos’s CEO.
The scale
Thousands of prospects, one plan.
73,000+
contacts in one CRM
1,300+
prospects enrolled in a launch sequence
1,800+
reply conversations in the Unified Inbox
SAGARIS production data, September to October 2026. Shared with Sthenos’s approval.
The challenge
A busy pipeline, scattered follow-ups.
Sthenos sells custom software, AI and cloud work to businesses and government agencies. With calls, email and notes in separate tools, it was too easy for a promising thread to go quiet.
- Calls and emails tracked apart
- Follow-ups dependent on memory
- No single record per prospect
One conversation, four places
Spreadsheet
Notes by handLinkedIn
Message sentPhone
Call not loggedInbox
Reply waiting
No follow-up set
Every thread needs a next step
The fifth follow-up is where deals are won.
The first message is the easy part. The fifth follow-up, on time and in the right channel, is where deals are won or lost.
D1Day 1
Email
D2Day 2
D3Day 3
LinkedIn
D4Day 4
D5Day 5
Call
D6Day 6
D7Day 7
D8Day 8
Follow-up
D9Day 9
D10Day 10
The solution
One workspace for every touch.
Sthenos runs its outreach in SAGARIS. Sequences mix email, LinkedIn and call steps, the Power Dialer works through call lists, replies land in the Unified Inbox, and every touch is recorded on the contact in the CRM. Each prospect has one history and one next step.
Inside SAGARIS
The parts of SAGARIS behind the change.
Launch sequences that mix emails with LinkedIn and call steps, so every prospect follows the same plan.
Learn more about Email sequencesPower Dialer
Call lists worked in focused sessions, with every call and voicemail logged to the contact.
Learn more about the Power DialerUnified Inbox
Replies from every sequence in one inbox, beside the history of each conversation.
Learn more about the Unified InboxAI Receptionist
Inbound calls answered and meetings booked while the team is busy on other calls.
Learn more about the AI ReceptionistHow the work changed
From first touch to booked meeting, in one flow.
First touch
- 01
A prospect enters a sequence.
Imported into the CRM and enrolled in a launch sequence with email, LinkedIn and call steps.
Before
Calls and emails tracked apart
With SAGARIS
Every touch on one record
- 02
Calls happen on schedule.
Call steps land in the Power Dialer, and every call is logged to the contact.
Before
Follow-ups from memory
With SAGARIS
Next steps set by the sequence
- 03
Replies come to one place.
Answers arrive in the Unified Inbox beside everything sent so far.
Before
Replies spread across mailboxes
With SAGARIS
One inbox for every reply
- 04
Nothing slips.
Every prospect always has a next step, so promising threads don’t go quiet.
Before
Missed inbound calls
With SAGARIS
Calls answered by the AI Receptionist
Booked meeting
“Calls, emails and follow-ups finally live together, so nothing slips.”
SBA-certified WOSB and EDWOSB · Based in Tysons, Virginia
