SAGARIS is the Salesforce alternative that dials
SAGARIS is a Salesforce alternative for B2B teams that want the phones running this week rather than after an implementation project. Nothing in the Salesforce stack dials lines in parallel. Its own dialer is scheduled for retirement, and its conversation intelligence does not record calls. SAGARIS does all three, in one seat at $499 per month.
Salesforce facts checked against salesforce.com pricing pages, Salesforce Help and the FY2026 Form 10-K on August 21, 2026. Salesforce's edition, add-on, Agentforce and Voice pricing, the Sales Dialer pages on Salesforce Help, and the Forrester implementation figures re-read September 25, 2026. Salesforce's edition, add-on, Agentforce and Voice pricing re-read again on October 6, 2026, with every figure unchanged. HubSpot's per-seat rates re-checked on hubspot.com's sales pricing page October 5, 2026
SAGARIS vs Salesforce, on the facts
| Dimension | SAGARIS | Salesforce |
|---|---|---|
| Price for comparable scope | $499 per seat per month, published, billed monthly on the founding plan. Dialer, CRM, inbox, SMS, AI receptionist, AI coach and analytics are all included at that number. | Read on salesforce.com September 25, 2026 and re-read October 6, 2026: Core, the cheapest edition AI can be added to, is $195 per user per month. Its add-ons page lists Agentforce for Sales at $125 and Sales Engagement at $50. All three are billed annually. That page still lists Sales Dialer from $5. But Salesforce's Winter '26 release notes say new Sales Dialer licenses are no longer sold, so calling for a new buyer means Salesforce Voice, from $50. We print the parts rather than a total, because the add-ons page still names the editions each add-on fits by their pre-rename names. The Core card lists Premier Success as included. Bought on its own, the Premier Success Plan is 30 percent of net license fees. |
| Commitment | Monthly on the founding plan. Cancel anytime. | Every edition above Starter is listed as billed annually. Starter is the only one offering a monthly basis. |
| Parallel dialing | Core to the product. Lines dialed in parallel with first-answer takeover, on our own telephony rails, with number pools provisioned to you and a hard 50-dials-per-number daily cap. | Nothing in the Salesforce stack does it. On August 21, 2026 we searched the sales pricing, add-ons, Agentforce, Sales Engagement, Voice and Foundations pages, plus all 6,243 URLs then in salesforce.com's sitemap, for parallel, multi-line, power and auto dialing. Zero matches that day, against controls that matched normally. |
| The dialer's future | The dialer is the product. It is where our engineering goes. | Salesforce Help states plainly: Sales Dialer is scheduled for retirement, and no new features or enhancements are being added. Its Winter '26 release notes add that new Sales Dialer licenses are no longer sold. It recommends moving to Salesforce Voice, whose pricing page is titled Partner Contact Center Pricing. That page starts at $50 per user per month, which buys the integration of a partner telephony provider with no bundled minutes. The native tier, which the page calls Contact Center, is $125 per user per month with unlimited platform voice minutes. Every tier requires an annual contract. Re-checked September 25, 2026. |
| Dialer reach and limits | Local presence, carrier registration tracked per number, and voicemail drops with context-aware scripts. | Outgoing calls to the U.S. and Canada only. Local Presence is U.S. only. Desktop only. Up to 10 stored voicemail drops. No live calls in sandbox. No Enhanced 911. All quoted from Salesforce Help, re-verified September 25, 2026. |
| Call recording | Calls are recorded, transcribed, scored on six published dimensions and summarised to the CRM automatically. | Einstein Conversation Insights does not record calls. Salesforce Help: you connect it with your recording system, and managing consent is the customer's responsibility. Enterprise Edition's included licenses cover 60 processed hours per year each, which is five hours per user per month. |
| Time to a working day one | A revenue engineer replies within one business day and connects your pipeline with you. Connect a CRM, import a CSV, or explore a sample pipeline. | Salesforce's own commissioned Forrester Total Economic Impact study, February 2026, models its composite organisation completing implementation in 12 months with Salesforce Professional Services, and 20 months without. |
| Who administers it | No administrator role required. There is one system and one set of settings. | The same Forrester study, read September 25, 2026, models two Salesforce administrator FTEs at a fully burdened $126,000 each, adopting three releases a year. Salesforce runs ten administrator-track certifications. |
Your reps are calling on Monday
A revenue engineer replies within one business day, then sits with you and connects your pipeline. Connect a CRM, import a CSV, or work a sample pipeline while your data lands. There is no administrator to hire and no configuration project to schedule.
By the end of that week the dialer is working your list in parallel. Calls are being recorded and transcribed, and summaries are writing themselves into the CRM. The AI receptionist is answering the inbound calls nobody used to get to. That is the comparison this page is really about. Not which system can be configured to do more in two years, but which one is producing conversations this month.
The dialer is the sharpest difference, and Salesforce has said so itself
Salesforce does not include a dialer in Sales Cloud. Sales Dialer is a separately priced add-on. Salesforce's add-ons page still listed it from $5 per user per month when we read it on September 25, 2026, and again on October 6, 2026, where it reads Sales Dialer Starting at $5/user/month. A new customer cannot buy it at that price or any other. Salesforce's Winter '26 release notes say new Sales Dialer licenses are no longer available to purchase, and existing customers can renew for the time being.
Salesforce Help, read the same day, says Sales Dialer is available for an additional cost as an add-on license. It also carries a notice that Sales Dialer is scheduled for retirement, with no new features or enhancements being added.
The recommended path is Salesforce Voice, whose pricing page, read September 25, 2026 and re-read October 6, 2026, is titled Partner Contact Center Pricing. It starts at $50 per user per month. That tier buys the integration of a partner telephony provider with your CRM, with no bundled minutes. Native voice means the tier the page calls Contact Center, at $125 per user per month with unlimited platform voice minutes. Preintegrated Amazon Connect bundles run $75 to $200 depending on minutes, at 750, 2,000 and 5,000 minutes a month. Every tier requires an annual contract. All five tiers and the page title were unchanged on October 6, 2026.
So for an existing Sales Dialer customer, replacing the $5 add-on with Salesforce's recommended path costs ten to forty times as much. As of September 25, 2026, the range runs from the $50 partner-integration tier to the $200 Amazon Connect bundle.
The limits on the current product are worth knowing before you build a calling motion on it. Salesforce Help's limitations article, read September 25, 2026, lists them. Outgoing calls reach the U.S. and Canada only. Local Presence works in the U.S. only. It is desktop only, stores at most ten prerecorded voicemail drops, cannot place live calls in a sandbox, and does not support Enhanced 911.
And on the Salesforce edition, add-on, Agentforce and Voice pricing pages we read that day, there is no parallel, multi-line, power or auto dialing on offer. For an outbound team that is the whole ballgame. Parallel dialing is the difference between forty conversations a week and four.
Agentforce, and what metered AI actually costs
Agentforce is the closest thing in the category to what we do, and it is priced differently from a seat.
Flex Credits sell at $500 per 100,000, which is half a cent each. A standard action costs 20 credits, so ten cents. A voice action costs 30, so fifteen cents. Unused Flex Credits do not roll over at the end of a subscription term. The per-seat alternative is $125 per user per month as an add-on, or from $550 per user per month for an Agentforce 1 edition. We read these Agentforce figures on salesforce.com's Agentforce pricing page and its current Flex Credits rate card on September 25, 2026.
Two details are easy to miss. The unmetered usage advertised on the seat tiers covers employee-facing agents. Customer-facing conversations stay metered, and Salesforce's own conversation rate card names the SDR and Sales Coach agents as the metered ones. AI is also gated by edition. The pricing page footnote says AI can be added to Core and above. And Agentforce technically requires Data 360, which Enterprise-and-above customers can provision at no cost and Professional Edition customers cannot get at all. SAGARIS charges one seat price with no usage charges: AI is included up to the plan's limits, and reaching a limit never adds a charge to the bill.
The other Salesforce alternatives, and what each is actually for
Most teams leaving Salesforce are not choosing between Salesforce and us. They are working through a shortlist, so here is that shortlist with real numbers. Every price below is the annual-billed per-seat rate published by the vendor. All five were re-read on the vendor's own pricing page on October 5, 2026.
One thing is true of all five, and it is the reason this page exists. Not one of them gives a human rep parallel dialing. That is the single capability that decides whether an outbound team has forty conversations a week or four. The whole field has left it to third-party add-ons.
HubSpot Sales Hub, from $7 per seat (hubspot.com, October 5, 2026)
Marketing, sales and service on one record, with a short setup. Starter is $7 per seat per month billed annually, Professional $90 and Enterprise $150, all re-checked on hubspot.com's sales pricing page October 5, 2026. Two things the sticker does not show. Onboarding is mandatory and one-time: $1,500 on Professional and $3,500 on Enterprise. Those two are not on the sales pricing page; HubSpot publishes them on its own Sales Hub pricing guide at blog.hubspot.com, read October 5, 2026. And calling minutes are pooled per account rather than per seat. The pricing page lists 500, 3,000 and 12,000 minutes across the three tiers, so Professional's 3,000 minutes a month across ten reps is about fifteen minutes each per working day. Neither page we read publishes a rate for minutes beyond the allowance, so we do not quote one.
HubSpot does have a power dialer, on Enterprise only, and it is strictly sequential. You set a wrap time between calls and click to start the next one in the queue. Transcription is capped at 750 hours per account per month on Professional, against 1,500 hours on Enterprise, both read October 5, 2026, and Professional cannot buy past that cap.
Zoho CRM, from $14 per seat
Zia AI, call transcription and conversation intelligence bundled into the CRM seat itself from the Professional tier. Standard is $14 per seat per month billed annually, Professional $23, Enterprise $40, Ultimate $52, re-checked on zoho.com's own pricing page on October 5, 2026. Enterprise adds territory management.
Calling is the catch, and it is not bundled into a CRM seat. Zoho Voice runs from $34 per user per month billed annually, read from zoho.com/voice/pricing.html on October 5, 2026. On that date the page published no month-to-month rate at all: every plan on both its Enterprise Telephony and Business Phone tabs was priced per month billed annually, and operating the monthly control changed no figure. Its credits are priced at one US dollar each, in Zoho's own words one credit equals one US dollar. The power dialer is a $10 per user per month add-on on the Basic and Standard plans. It is included at no extra charge on Contact Center.
That dialer is sequential. Zoho's own help documentation describes a snooze interval of ten to three hundred seconds between consecutive campaign calls. Its Multi-Agent Power Dialer assigns up to forty agents per campaign. That is a way of spreading a list across a team, rather than dialing several lines for one rep.
Microsoft Dynamics 365 Sales, from $65 per seat
Built for teams already standardised on Microsoft. Sales Professional is $65 per user per month paid yearly, Enterprise $105, Premium $150, re-checked on microsoft.com's Dynamics 365 Sales pricing page on October 5, 2026. That page publishes no month-to-month rate for any of them. If you already license Business Central Premium there is a cheaper attach price for Sales Enterprise, but Microsoft publishes it only in its Dynamics 365 licensing guide, not on the Sales pricing page or the Business Central pricing page, both re-read October 5, 2026. We quoted a figure for it until October 5, 2026 and have removed it rather than carry a number we could not re-read at source. Conversation intelligence on Enterprise and above has no hours cap at all, which Microsoft's licensing guide describes as unlimited capacity.
There is no dialer in any Dynamics 365 Sales SKU. Calling means adding Teams Phone at $10 per user per month plus a PSTN calling plan. Predictive and progressive dialing exist only in Dynamics 365 Contact Center, a separate product. It is priced on microsoft.com at $110 per user per month for the full product and $95 for each of its Digital and Voice editions, read October 5, 2026. Voice minutes are metered separately on top.
Microsoft's own documentation is unusually blunt about those dial modes. It states that using the AI agent-led and the service representative-led progressive and predictive modes for commercial marketing or sales purposes violates Microsoft's terms of service. Separately and more narrowly, it states that the call connection time for the service representative-led progressive and predictive modes is not compliant with the Telephone Consumer Protection Act.
Microsoft does not say the product as a whole cannot be used for outbound sales. Its manual preview mode is named in neither restriction. Our reading of those two sentences is that the automated dial modes are not a supported route to a sales dialer. That reading is ours rather than Microsoft's.
Pipedrive, from $14 per seat
The simplest CRM in this set and the fastest for a small team to adopt. The pipeline metaphor is the product rather than a view bolted over a general object model. Plans run $14, $24, $49 and $69 per seat per month billed annually across Lite, Growth, Premium and Ultimate. We read them from pipedrive.com/en/pricing on October 5, 2026. Each tier there also prints its annual total: $168, $288, $588 and $828 per seat per year.
It has no native telephony at all any more. Pipedrive retired its own VoIP calling. Its current help documentation says plainly that it does not have a built-in calling integration, and points you to marketplace apps instead. What remains is click-to-dial that completes the call on the rep's own mobile and logs it. No call recording, no transcription, no conversation intelligence without buying CloudTalk, Kixie, Aircall or JustCall on top.
monday CRM, from $12 per seat
The most configurable without developers, because it inherits monday's board and automation engine, so a sales ops person can restructure pipelines visually. $12, $17 and $28 per seat per month billed annually across Basic, Standard and Pro, re-checked on monday.com's CRM pricing page on October 5, 2026. That page now states that Ultimate is a new name for the tier it used to call Enterprise. Watch two things. Seats are sold in buckets with a three-seat minimum rising in fives. Basic includes no automations or integrations at all, while Standard allows only 250 automation actions a month.
monday is the only one here besides us that ships native calling. Smart Call is on every paid tier with recording, transcription and AI summaries, metered at five AI credits per connected minute. Separately, and still in beta in the United States only, monday documents an AI sales agent that places calls autonomously. monday states a limit of twenty concurrent calls per agent, billed in AI credits rather than a flat add-on. That is an autonomous caller rather than a parallel dialer a rep sits behind, and we have not tested it.
Smart Call's own published limitations are explicit on three points. They say power dialer, voicemail drop and local presence are not available. They say numbers are US, Puerto Rico, Canada and Israel only, and that calls route through the mobile app rather than a browser. Its AI voice agent does run twenty concurrent calls. But the agent holds every leg, and monday states calls cannot be transferred to a human. So it is an autonomous caller rather than a dialer for your reps.
The number that actually decides this
We no longer print a single total for a Salesforce stack matching our scope. Read on salesforce.com on September 25, 2026, the parts are Core at $195 per user per month, Agentforce for Sales at $125 and Sales Engagement at $50, all billed annually. Calling comes on top. New Sales Dialer licenses are no longer sold. Salesforce Voice runs from $50 for partner telephony with no bundled minutes to $200 for the largest Amazon Connect bundle.
Our seat is $499, billed monthly. Salesforce's add-ons page still names the editions each add-on fits by their old names. So which combination a buyer needs is a judgement rather than a lookup.
Add two administrator FTEs at Forrester's modelled $126,000 each and, for any team under 250 reps, it passes us. By then you are comparing operating models rather than prices. The difference that matters is when the money starts working. Salesforce's own commissioned Forrester study, read September 25, 2026, models its composite organisation completing the engagement in 12 months with Professional Services, and in 20 months without. It also models that organisation spending $1.9 million on the engagement itself.
A revenue engineer replies within one business day and connects your pipeline with you, on a monthly plan you can cancel. If your evaluation has a deadline measured in weeks, that is the comparison to run.
Who should pick which
A full enterprise platform may fit better if...
Some organizations are buying a different kind of system. Here is when that is the case.
- You are running several thousand seats, where multi-org architecture, territory management and CPQ are real requirements.
- Your requirements are genuinely bespoke and you want an ecosystem of more than 9,000 vetted apps and a large partner network to build against.
- You already run Salesforce well, with an admin team and adopted processes. Replacing a working system is rarely the highest-return project available to you.
- You need territory, quota, commission and revenue recognition in one governed system of record.
Choose SAGARIS if...
The trade runs the other way when the job is to have reps talking to buyers soon.
- You want parallel dialing, which no part of the Salesforce stack provides, on telephony rails we own with your own number pools.
- You want calls recorded, transcribed and coached automatically, rather than connecting your own recording system to a tool that does not record.
- You want to be running this week. Salesforce's own commissioned study models its implementations at 12 to 20 months.
- You want one published price, $499 per seat per month, billed monthly and cancellable, instead of an edition plus several add-ons on an annual contract.
- You do not want to hire a Salesforce administrator, or two, to keep the system current through three releases a year.
- You want to keep Salesforce. SAGARIS reads it live and works alongside it, without writing back into it in production today, so this does not have to be a replacement decision at all.
Salesforce questions, answered plainly.
The questions buyers actually type when they compare the two. Where we do not know, we say so.
- MOST ASKED
For B2B teams whose priority is outbound execution, yes. SAGARIS includes parallel dialing, call recording, coaching, the CRM, the inbox, SMS and an AI receptionist for a published $499 per seat per month, with a revenue engineer replying within one business day.
Not in Sales Cloud. Sales Dialer is a separately priced add-on, still listed from $5 per user per month on Salesforce's add-ons page when we read it on September 25, 2026. But Salesforce's Winter '26 release notes say new Sales Dialer licenses are no longer sold, and existing customers can renew for the time being.
Salesforce Help states that Sales Dialer is scheduled for retirement with no new features or enhancements being added. It recommends Salesforce Voice. Its pricing page, read the same day, runs from $50 per user per month for partner telephony integration to $200 for the largest bundled-minutes tier. The native tier, which the page calls Contact Center, is $125.
No. We searched Salesforce's sales pricing, add-ons, Agentforce, Sales Engagement, Voice and Foundations pages, plus all 6,243 URLs then in its sitemap, for parallel, multi-line, power and auto dialing on August 21, 2026. We found no matches that day. SAGARIS dials lines in parallel with first-answer takeover as a core feature.
Sales Cloud editions are published, and Salesforce renamed the whole ladder between our August and September reads. As of September 25, 2026 they are Free Suite at zero, Starter Suite $25, Pro Suite $100, Core $195, Advanced $395 and Max $550 per user per month. Every edition above Starter Suite is billed annually.
Matching the SAGARIS feature set still means an edition plus Agentforce for Sales, Sales Engagement and a calling product. Since Salesforce no longer sells new Sales Dialer licenses, that calling product is now Salesforce Voice. We are not restating a single total, because Salesforce's add-ons page still names the editions each add-on fits by their old names. Mapping those onto the new ones is a judgement rather than a lookup.
No. Salesforce Help states that Conversation Insights does not record your calls, and that you connect it with your own recording system. It also says consent management remains the customer's responsibility. Enterprise Edition's included licenses cover 60 processed hours per year each, five hours per user per month. SAGARIS records, transcribes and scores calls itself.
A Forrester Total Economic Impact study commissioned by Salesforce was published in February 2026, and we read it on September 25, 2026. It models its composite organisation completing implementation in 12 months with Salesforce Professional Services, and 20 months without. It also models two administrator FTEs at $126,000 each to keep the system current.
It depends what you are optimising for. HubSpot, from $7 per seat per month billed annually as re-checked on hubspot.com October 5, 2026, puts marketing, sales and service on one record. Onboarding, though, is a required one-time fee of $1,500 or $3,500, in HubSpot's own words.
Zoho, from $14 per seat per month billed annually, bundles Zia AI, call transcription and conversation intelligence from its Professional tier. Zoho Voice, though, is a separate $34 per user per month on top. Microsoft Dynamics 365 Sales, from $65 per seat per month billed annually, suits teams already on Microsoft. Pipedrive, from $14 per seat per month billed annually, is the simplest. monday CRM, from $12 per seat per month billed annually, is the most configurable.
SAGARIS is the pick when the job is outbound calling, because none of the other five gives a human rep parallel dialing.
Yes, and for teams with a working Salesforce instance that is often the better path. SAGARIS reads Salesforce and HubSpot live and keeps its own record, so it works alongside your CRM. It does not write back into either one in production today. Write-back to either CRM is built and switched off in production, so it runs as a dry run: SAGARIS computes the change and records it without sending it. Switching it on is a rollout decision on our side, not a setting in your org or portal. So SAGARIS can run the phones, the inbox and the coaching beside the Salesforce instance you keep, but that activity stays on the SAGARIS record and does not land in Salesforce while write-back is off.
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