Terms of Service for Sagaris ROS

Sagaris ROS is an AI-native revenue operations platform: CRM, outbound sequencing across email, phone, SMS, and LinkedIn, an AI agent layer, and deliverability tooling, operated as a multi-tenant SaaS.

We may add, change, or remove features as the product evolves. If a change materially reduces core functionality you pay for, we will give you reasonable notice.

You sign in with your company email address using confirmation codes; sessions are managed with secure cookies. You are responsible for safeguarding access to your account and for all activity that happens under it, and you must notify us promptly of any suspected unauthorized use.

Workspace owners and admins control who can join their workspace and what roles members hold. Access within a workspace follows the role permissions your admins assign.

You own the data you and your team put into your workspace: contacts, notes, sequences, recordings, and files (“Customer Data”). You grant us the rights needed to host, process, transmit, and display Customer Data to provide the Service. Your workspace records serve your workspace only; we do not use Customer Data to train shared models.

You are responsible for the Customer Data you bring and the outreach you send with it. In particular, you represent that:

• •  You have a lawful basis to contact the people in your workspace and to process their personal data.
• •  Your use of email, calling, SMS, and social outreach complies with applicable laws, including CAN-SPAM, TCPA, GDPR, CCPA/CPRA, CASL, and PECR, and with carrier and platform rules (such as 10DLC registration requirements for SMS).
• •  You will honor opt-outs, unsubscribes, and do-not-call requests. The platform enforces non-overridable safeguards (mandatory unsubscribe links, explicit opt-in for SMS, enforced quiet hours, cross-channel suppression), but these guardrails do not shift your legal responsibility for your outreach.

You agree not to:

• •  Send spam or unsolicited communications that violate applicable law, or upload purchased or harvested contact lists you have no lawful basis to contact.
• •  Attempt to bypass, disable, or interfere with the platform's consent, suppression, or deliverability safeguards, or with rate limits and security controls.
• •  Use the Service for unlawful, deceptive, or fraudulent activity, including caller-ID spoofing, impersonation, or misrepresenting who is sending a message.
• •  Probe, scan, or test the vulnerability of the Service except through our published security disclosure process, or access another customer's workspace or data.
• •  Resell or provide the Service to third parties except as part of your own agency work within the plan you purchased.

The Service includes AI features that draft messages, transcribe and summarize calls, score and enrich records, and recommend or execute next actions. AI output can be inaccurate or incomplete, and you are responsible for reviewing AI-generated content before relying on it or sending it to your prospects, and for how AI-initiated actions are configured in your workspace.

AI processing uses the providers described in our Privacy Policy and on our Trust & Security page. The product's trust boundaries, including that your data is not used to train shared models, are commitments built into the platform.

Paid plans are billed through Stripe on the pricing and billing cycle shown at purchase. Fees are exclusive of taxes, which you are responsible for where applicable. Your plan includes a dollar balance for your workspace each billing cycle. AI usage and call minutes are deducted from that balance at the rates in effect when the usage occurs, which are shown in your billing settings. The included balance resets each cycle and does not roll over, and when the balance reaches zero that usage stops until the balance resets or you add to it. SMS and email are included up to the limits of your plan. No usage-based charges are invoiced unless a written order form or agreement with us states them. Balance top-ups, additional phone numbers, sending domains, and contact packs are one-time purchases, charged when you buy them at the price shown at checkout. Top-up dollars are added to your balance one for one, are used after the included balance, and do not expire.

We may change pricing with notice; changes take effect at your next renewal. Except where required by law or stated otherwise in writing, fees are non-refundable.

The Service connects to third-party providers: telephony and messaging carriers, email delivery, and integrations you choose to enable such as Salesforce, HubSpot, Gmail and Google Calendar, Microsoft Outlook, LinkedIn, and X. Your use of those services is governed by their own terms, and you are responsible for complying with them. We are not responsible for third-party services, and features that depend on them may be affected by their availability or changes.

We own the Service, including its software, design, and branding. These Terms do not transfer any of our intellectual property to you, and you may not copy, modify, or reverse engineer the Service except where the law permits it despite this restriction.

You keep all rights in Customer Data. If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that outreach sent through it will reach its recipients or produce any particular business result.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Each party's total liability arising out of the Service is limited to the fees you paid to SAGARIS in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

You will indemnify SAGARIS against third-party claims arising from your Customer Data or your outreach in violation of Section 04 or 05.

You can stop using the Service and cancel your plan at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access for material breach of these Terms, including abuse of outreach channels that puts deliverability, carriers, or other customers at risk, with notice where practicable.

Contact and workspace data can be exported in CSV form. After termination we will delete or anonymize Customer Data in line with our Privacy Policy, keeping hashed suppression records so erased contacts are not silently re-imported.

We may update these Terms as the product and the law evolve. We will change the “last updated” date above and, for material changes, notify workspace owners through the product or by email before the changes take effect. Continued use of the Service after that means you accept the updated Terms.

These Terms are governed by the laws of the United States and the state in which SAGARIS is established, without regard to conflict-of-laws rules. If any provision is unenforceable, the rest remain in effect.

Questions about these Terms can be sent to support@sagaris.ai.