Refund & Cancellation Policy

Section 07 of the Terms of Service states that, except where required by law or stated otherwise in writing, fees are non-refundable. This page does not change that. It explains how that works in practice and what to do when you think your charge is an exception.

A billing error is not an exception we ask you to argue for, it is something we correct. Write to support@sagaris.ai if you see a duplicate charge, a charge raised after a cancellation had already taken effect, or usage billed that your workspace did not incur. We will check it against the billing record we hold for your workspace and put right anything that is wrong.

Any other refund is a commercial decision made in writing. If you believe your circumstances warrant one, tell us what happened at support@sagaris.ai and we will give you an answer in writing either way.

You can cancel at any time from Settings then Billing inside the product. As stated in Section 11 of the Terms, cancellation takes effect at the end of the current billing period: your workspace keeps its plan for the period you have already paid for, and no further renewal is charged. Cancelling does not by itself refund a period already paid.

The same screen offers alternatives to cancelling outright, and they are worth reading before you do:

• •  Pause billing for 30 or 60 days, which stops collection and resumes it automatically at the end of the pause.
• •  Move to a lower plan tier, which takes effect through Stripe on your existing subscription.
• •  Update your payment method or change plan directly in the Stripe billing portal, reachable from the same page.

Telephony, SMS, and phone-number provisioning are billed on usage, per the rates in effect for your plan. Those services are delivered by carriers at the moment they are used, so a usage charge on your invoice reflects work that has already been performed and cannot be returned. Cancelling a plan stops future usage charges; it does not reverse usage already sent.

Where your agreement includes prepaid committed minutes, the unused balance expires at your contract anniversary rather than at the end of a monthly cycle, and the forfeiture is recorded as a dated event against the specific grant that expired, so the balance you held on any given date is always answerable.

If you disagree with a charge, contact support@sagaris.ai before disputing it with your bank. A dispute immediately reverses the payment through Stripe and opens a formal card-network process that takes considerably longer to resolve than a direct correction, and it costs both sides fees that a corrected invoice does not.

When a dispute is filed, Stripe notifies us immediately and we record it against our billing record. We would much rather fix the underlying problem with you directly, so tell us about it before you file.

We may update this policy as the product and the law evolve. We will change the last-updated date above and, for material changes, notify workspace owners through the product or by email before the changes take effect.

Billing questions, refund requests, and anything on this page can be sent to support@sagaris.ai.