What is parallel dialing? SAGARIS on where it stops

A power dialer places one call at a time from a list, automatically, as soon as the last one ends. A parallel dialer places several at once and connects you to whoever answers first. A predictive dialer places calls ahead of your reps based on a forecast of when one will be free. Parallel and predictive share the same failure mode: both can produce a connect with nobody available to take it. If you are moving off a power dialer, our PhoneBurner alternatives roundup sets one beside the parallel dialers buyers weigh against it, with what each publishes about lines, read at source.

It depends entirely on your connect rate, which is why a rule of thumb is worthless here. Run your own numbers through the calculator: the collision share is computed exactly, and you will usually find it rises faster than the conversation count does, so the useful line count is lower than the maximum on offer. If you are comparing vendors on that maximum, our Orum alternatives and Nooks alternatives pages set what each one publishes beside the ceiling of five described below. Connect rate also turns on the number your call shows: our US area codes by state lookup lists which codes serve each state, if you are choosing local numbers for a territory.

Because several calls went out in the same round, and when somebody picks up the system has to notice the answer, settle which line won and open an audio path to the rep. That is the pause. It is a property of dialing more than one line at a time rather than a fault in any particular product, and the honest answer is that the window exists and is short, not that it is absent. On SAGARIS the rep is bridged onto the answered line rather than held shut until the system has settled whether it reached a person or a voicemail: that classification keeps resolving while the rep is already talking, and a line it calls a voicemail is detected and the leg is held. The rule quoted above is the yardstick from the answering side: if a live representative is not on the line within two seconds of your completed greeting, the call counts as abandoned.

Only by giving up parallel dialing. A dialer that places one call at a time has nothing to decide, because the rep is already sitting on the only line that can ring. Running several lines buys conversations and costs a short window at the start of each one, and that is the trade in a sentence. A description of parallel dialing with no window in it at all is describing a single-line dialer.

Under 47 CFR 64.1200(a)(7) a call counts as abandoned if it is not connected to a live representative within two seconds of the person's completed greeting, and a collision where no rep is free plainly meets that description. So yes, on the face of the rule. Whether the rule governs your particular campaigns is a separate question that turns on who you are calling and from where, and it is one for your counsel.

No, and the arithmetic on this page says why rather than asking you to take it on trust. Conversations take time out of the same hour the dialing has to happen in, so throughput flattens as lines go up. Doubling the lines does not double the conversations; it raises the share of connects with nobody free faster than it raises conversations.

Up to five, and the count is suggested for each wave and set by the rep: more lines when a pickup looks unlikely, fewer when it looks likely, and a single dedicated line when the contacts on the wave are likely to answer. SAGARIS caps at five. The arithmetic on this page is why a higher number buys less than it seems. Nooks vs Orum reads what two other vendors publish about their own line counts, and on which pages, at source and dated.